Job Description
The statements below describe the general nature of the work being performed by the Customer Service Representative and are not a complete list of all responsibilities, duties, and skills required. The Customer Service Representative may perform other duties as assigned. The Customer Service Representative is expected to abide by and enforce the policies and procedures of KLLM, including regular and prompt attendance, production requirements, timely and efficient completion of tasks and responsibilities, as well as promoting teamwork and cooperative effort.
• Please do not apply unless you can verify at least 2 years of recent customer service experience. • Applicants MUST be able to demonstrate how they have developed and maintained effective customer relationships, resolved customer problems and complaints and ensured customer satisfaction. • Perform customer service functions related to the business; • Responsible for daily hands-on customer related situations, account development and customer satisfaction; • Commit to and receive detailed customer load information by telephone, fax or electronic tendering; • Accurately and timely input all load information into the operating system; • Serve as customer’s first line of communication and refer customers to the proper departments as necessary; • Use exceptional telephone skills to present a quality oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impression reflects excellence; • Monitor and trace loads so that follow up can be made to the customer regarding issues that could effect on-time pick up or delivery; • Manage service issues by researching and coding all applicable service failures in the system; • Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation; • Assist in collecting and maintaining current customer information in the operating system; • Communicate service issues, declined business and new business opportunities to the sales department; • Communicate effectively and professionally with customers, operations personnel and executive management; • Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service;JOB REQUIREMENTS:
We offer a competitive benefits and compensation package that includes medical, dental, vision, LTD, life insurance, and more, as well as a 401(k) plan. We respect, value, and welcome diversity in our workforce. We provide equal employment opportunities to all employees and applicants without regard to race, color, sex, gender, age, religion, national origin, military service, status as a Vietnam-era or special disabled veteran, marital status, disability, or medical condition. Employment will require a criminal background investigation and a drug/alcohol screening.
...Job Description Job Description Job Posting Title Registered Nurse- Wound Clinic Job Description About the Role: The Registered Nurse for Outpatient Wound Care plays a critical role in delivering specialized nursing care to patients with acute and chronic...
..., and product displays. The primary role of the ASM is to service all customers in a safe and productive manner, according to our Red Bull executional standards. Job Description MANAGEMENT/SALES Manage products and relationships with the customer contacts for...
Job Description Job Description Must be willing to travel/temporarily relocate to Lockport, LA. What We Offer: Paid Travel and lodging assistance available. Long and Short-Term Contracts. Immediate placement. PTO. Paid Holidays. Health Benefit....
...Administrative Assistant to Principal Reports to: Campus Principal Pay Grade: Clerical Pay 5 Dept. /School: Campus Days: 227 Primary Purpose To ensure efficient operation of the campus administrative office and provide clerical services for the campus...
...the peak seasons and 5 days per week at other times of the year. This person should know and have several years of working at a garden center, have a positive attitude and be able to get to work on their own. Attend to customer needs and questions, Conduct cash register...